Privacy Policy of Fleur Passage Co.
At Fleur Passage Co., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our site, purchase products from us, or otherwise interact with our services, including fresh flower arrangements, custom bouquets, wedding floral design, event floral decor, corporate floral services, plant sales, gift basket creation, flower delivery, floral subscriptions, and horticultural consulting.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Data You Provide to Us: This includes information you voluntarily provide when you make a purchase, create an account, sign up for a newsletter, participate in a survey, or contact us. This may include your name, shipping and billing address, email address, phone number, payment information (such as credit card details), recipient information for deliveries, and any other information you choose to provide in relation to custom orders or inquiries.
- Transaction Data: We collect details about products and services you have purchased from us.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand user behavior and improve our site's functionality.
- Cookies and Tracking Technologies: Our site uses cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
How We Use Your Information
We use the collected information for various purposes:
- To process your orders and deliver our floral products and services.
- To manage your account and provide customer support.
- To communicate with you about your orders, products, services, and promotional offers.
- To improve our site, products, and services, and to develop new offerings.
- To personalize your experience on our online platform.
- To detect, prevent, and address technical issues or fraudulent activity.
- To comply with legal obligations and respond to lawful requests from public authorities.
- For internal analytics and research purposes.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Third-party companies and individuals that facilitate our service, provide service on our behalf, or assist us in analyzing how our service is used (e.g., payment processors, delivery services, IT service providers). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Data Security
We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Your Data Protection Rights (GDPR and Canadian Laws)
Depending on your location, you may have specific rights regarding your personal data. For individuals in Canada and the European Economic Area (EEA), these rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us. We will respond to your request within one month.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
Fleur Passage Co.
789 Willowdale Avenue, Unit 201,
North York, ON, M2N 5S7, Canada